Shipping policy

Shipping Policy

At Mariko Grove, each order is handled with care and intention to ensure your experience reflects the quality and thoughtfulness behind our brand.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During high-volume periods or special launches, processing may take slightly longer. You will be notified if any delays occur.

We currently ship within the United States only.

Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your order safely and efficiently.

  • Standard Shipping (Domestic): 3–7 business days after dispatch

  • Expedited Shipping (Domestic): 2–3 business days after dispatch

  • Priority Shipping (where available): 1–2 business days

Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected delivery method. Occasionally, we may offer complimentary shipping promotions, which will be clearly advertised on our site.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey to you.

Please allow up to 24–48 hours for tracking updates to appear.

If you have not received tracking information after 3 business days, please contact our support team.



Lost or Delayed Packages

Once an order has been handed over to the carrier, Mariko Grove is not responsible for delays, lost, or stolen packages. However, we are always here to support you—please contact us if you experience any issues, and we will do our best to assist in resolving them.

Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at hi@marikogrove.com before the order ships. We cannot guarantee changes once processing has begun.

Contact Us

If you have any questions about shipping, please contact:

Mariko Grove Customer Support
 Email: hi@marikogrove.com
Hours: Monday–Friday, 9 AM – 5 PM PST