Refund policy

Returns & Refund Policy

At Mariko Grove, each piece is curated with intention and care. We hope every order brings you a sense of ease, beauty, and well-being. If something isn’t quite right, we’re here to help make the process as seamless as possible.

Return Eligibility

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be:

  • Unused, unopened, and in their original condition

  • In original packaging with all tags, seals, or protective materials intact

  • Accompanied by proof of purchase

For hygiene and safety reasons, certain items may not be eligible for return unless defective or damaged upon arrival.

Non-Returnable Items

Some items are final sale and cannot be returned, including:

  • Gift cards

  • Sale or clearance items (if marked final sale)

  • Opened or used products

How to Initiate a Return

To begin a return, please contact us at hi@marikogrove.com with your order number and reason for return. If your return is approved, we will provide instructions on how to send your item back.

Please do not send items back without prior approval, as they may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be issued to your original payment method

  • Processing times may take 5–10 business days depending on your financial institution

  • Shipping fees are non-refundable

Damaged or Incorrect Items

We take great care in fulfilling every order, but if you receive an item that is damaged or incorrect, please contact us within 7 days of delivery. We will prioritize resolving the issue with a replacement or refund where appropriate.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, we recommend initiating a return and placing a new order.

Contact Us

If you have any questions about returns, please contact:

Mariko Grove Customer Support
 Email: hi@marikogrove.com
Hours: Monday–Friday, 9 AM – 5 PM PST



Our Commitment

We approach every request with care and understanding. If you have questions or need assistance, our team is here to support you in finding the best possible resolution.